Call Center Fraud Potential Keeping Consumers From Paying By Phone

Over half percent of UK consumers, 69 percent of U.S. consumers, and 60 percent of Australian consumers say they are becoming hesitant to make payments by phone.

A consumer survey by Syntec, one of the UK's leading call center systems specialists, reveals that consumers in the U.S.and Australia agree with UK consumers: to decrease fraud, call centers should use the latest technology to hide payment card data from call center agents and call recordings.